Terms & Conditions

Please read these Terms and Conditions carefully. They govern your use of our websites and the purchase of goods from us. By using our websites or placing an order, you agree to be bound by them.

## 1. About Us and These Terms

1.1. Who we are. We are OSET Bikes Ltd, a company registered in England and Wales under number 06302289. Our registered office is at Ashby Road, Measham, Swadlincote, England, DE12 7JP. Our trading address for correspondence and returns is Units 5&6, Highfields Business Park, Sidney Little Road, St Leonards, East Sussex, TN38 9UB. Our email address is info@osetbikes.com and our telephone number is 01424 811204 (the Supplier, us, we).

1.2. What these Terms cover. These Terms and Conditions (Terms) apply to:

a. Your use of our main website at https://osetbikes.com and our online shop at https://shop.osetbikes.com (together, the Website).

b. The purchase of all goods (Goods) sold by us via our online shop.

1.3. Agreement. By using the Website, you agree to comply with and be bound by these Terms. By placing an order for Goods, you also agree to be bound by the specific terms relating to sales. Before placing an order, you will be asked to confirm your acceptance of these Terms. If you do not accept them, you will not be able to place an order.

1.4. Eligibility for Purchase. You can only purchase Goods from our Website if you are eligible to enter into a contract and are at least 18 years old. These Terms apply to a contract entered into by you as a Consumer (an individual acting for purposes wholly or mainly outside your trade, business, craft or profession). If you are a business customer, please contact us for our business-to-business terms.

## 2. Placing an Order (applies to shop.osetbikes.com)

2.1. The order process. The ordering process on our Website allows you to check and amend any errors before submitting your order. It is your responsibility to check that your order is correct.

2.2. How we accept your order. The description of Goods on our website is an invitation to treat, not a contractual offer. A legally binding contract between you and us (Contract) will be formed only when you receive an email from us confirming the order (Order Confirmation).

2.3. If we cannot accept your order. If we are unable to accept your order (for example, due to lack of stock, an error in the price, or inability to deliver to your location), we will inform you of this in writing and will not charge you for the Goods.

2.4. Accuracy of information. You must ensure the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you, including incorrect delivery addresses or parts.

2.5. Goods may vary slightly. The description of the Goods on our Website is for illustrative purposes only. There may be small discrepancies in the colour or design of the Goods supplied. For any Goods made to your special requirements, you are responsible for ensuring that the specification you provide is accurate.

## 3. Price and Payment

3.1. Price. The price of the Goods and any additional delivery charges is that set out on the Website at the date of your order. Prices and charges include VAT at the rate applicable at the time of the order.

3.2. Payment. You must pay by submitting your credit or debit card details with your order. We will take payment before the dispatch of the Goods.

## 4. Delivery

4.1. Delivery timescale. We will deliver the Goods to the location you specify in your order (Delivery Location) without undue delay and, in any event, not more than 30 days after the Contract is made.

4.2. Your rights if we deliver late. If we miss the 30-day delivery deadline, you can treat the Contract as at an end if:

a. we have refused to deliver the Goods;

b. delivery on time was essential (taking into account all the relevant circumstances); or

c. you told us before we accepted your order that delivery on time was essential.

4.3. Responsibility and ownership. The Goods will become your responsibility from the completion of delivery. You own the Goods once we have received payment in full. You should examine the Goods upon receipt before accepting them.

4.4. International delivery. We do not generally deliver outside the UK. If we accept an order for international delivery, you may be responsible for paying import duties or other taxes, which are not included in our price.

## 5. Your Right to Cancel (Consumer Contracts Regulations 2013)

5.1. Your 14-day "cooling-off" period. As a consumer, you have the right to cancel this Contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you (or a third party you nominate) acquire physical possession of the Goods.

5.2. Exceptions to cancellation. This right to cancel does not apply to:

a. Goods made to your specifications or that are clearly personalised.

b. Goods that are liable to deteriorate or expire rapidly.

c. Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

5.3. How to cancel. To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., a letter or email to info@osetbikes.com). We will provide you with a Returns Material Authorisation (RMA) number. To meet the deadline, it is sufficient to send your cancellation notice before the 14-day period has expired.

5.4. Returning the Goods. You must send back the Goods to us at Units 5&6, Highfields Business Park, Sidney Little Road, St Leonards, East Sussex, TN38 9UB without undue delay, and in any event no later than 14 days from the day you communicate your cancellation. You must bear the direct cost of returning the Goods.

5.5. Refunds. If you cancel this Contract, we will reimburse all payments received from you, including the costs of our standard delivery option.

a. Deductions for use. We may make a deduction from the reimbursement for any loss in value of the Goods supplied if the loss is the result of unnecessary handling by you (i.e., handling beyond what is necessary to establish their nature, characteristics, and functioning).

b. Timing of refund. We will make the reimbursement without undue delay, and no later than 14 days after the day we receive the Goods back from you (or proof that you have sent them).

c. Method of refund. We will use the same payment method you used for the initial transaction unless you have expressly agreed otherwise.

## 6. Your Statutory Rights (Consumer Rights Act 2015)

6.1. Our legal duty. We are under a legal duty to supply Goods that are in conformity with this Contract. Under the Consumer Rights Act 2015, Goods must be:

a. Of satisfactory quality: They aren't faulty or damaged when you receive them.

b. Fit for purpose: They are fit for the purpose you bought them for.

c. As described: They match the description, model, or sample shown to you.

6.2. Your remedies. If the Goods are faulty, your key legal rights are:

a. Up to 30 days: You can claim a full refund (the "short-term right to reject").

b. Up to six months: If a fault is discovered, you must give us one opportunity to repair or replace the item before you can claim a refund.

c. Up to six years: If the Goods do not last a reasonable length of time, you may be entitled to some money back.

6.3. These statutory rights are not affected by our separate warranty or your cancellation rights. For more information, you can visit the Citizens Advice website www.adviceguide.org.uk.

## 7. Our Guarantee (Warranty)

7.1. OSET Warranty. In addition to your statutory rights, all OSET parts carry a 60-day warranty, starting from the day of purchase. To make a warranty claim, you must provide a copy of your sales receipt.

7.2. This warranty does not affect your legal rights. The OSET warranty is offered as an extra benefit and does not affect your statutory rights under the Consumer Rights Act 2015.

7.3. After-sales support. We will provide remote verbal support to assist with the installation of parts where necessary.

## 8. Data Protection and Privacy

8.1. Our commitment. Your privacy is critical to us. We respect your privacy and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 regarding your personal information. Our ICO registration number is ZA381186.

8.2. How we use your data. We are a Data Controller of the personal data we process to provide Goods to you. We will only use your personal information as set out in our Privacy Policy, which can be found here: https://osetbikes.com/gb/privacy-policy. These Terms should be read alongside our Privacy Policy and Cookies Policy.

8.3. Contact. For any enquiries or complaints regarding data privacy, please email info@osetbikes.com.

## 9. Terms of Website Use (applies to all users)

9.1. License to use website. We grant you a limited license to access and make personal, non-commercial use of this Website.

9.2. Acceptable Use. You must not use our Website in any way that causes, or may cause, damage to the Website or impairment of its availability or accessibility. You must not use it for any unlawful, fraudulent, or harmful purpose, including the transmission of any malicious software (such as viruses, trojans, or spyware).

9.3. Intellectual Property. All content on the Website, including text, graphics, logos, images, and software, is our property or the property of our content suppliers and is protected by UK and international copyright laws. You may not extract or re-utilise parts of the content without our express written consent.

9.4. Website Information. The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make reasonable efforts to update the information, but we make no representations or guarantees that the content is accurate, complete, or up-to-date.

9.5. Website Availability. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Website for business and operational reasons.

9.6. Third-Party Links. Where our Website contains links to other sites and resources provided by third parties, these links are for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

## 10. General Legal Terms

10.1. Limitation of Liability. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not fores¹eeable. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the Goods.

10.2. Circumstances beyond our control. We are not liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control (a Force Majeure Event). This does not affect your cancellation and other statutory rights.

10.3. Disputes and complaints. We aim to resolve disputes amicably. If you have a complaint, please contact us at info@osetbikes.com. We will aim to respond with a proposed solution within 5 working days. If we are unable to resolve a dispute, we can provide you with details of an accredited Alternative Dispute Resolution (ADR) provider.

10.4. Governing Law and Jurisdiction. The Contract (including any non-contractual matters) is governed by the law of England and Wales. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.

10.5. Variation. We may revise these Terms from time to time. You will be subject to the Terms in force at the time you place your order with us. Your continued use of the Website will be deemed acceptance of any updated or amended terms.

## Discount Code Terms & Conditions

Redemption. To redeem a discount code, you must enter it at the checkout.
Usage. Unless otherwise stated, codes are valid for a single use per customer. They cannot be used in conjunction with other offers and have no cash value.
Eligibility. Codes are for use by end-user consumers only. We reserve the right to cancel orders if we believe they are from business customers or their agents.
Variation. We reserve the right to vary or discontinue any discount code scheme at any time. Our standard terms and conditions of sale apply to all orders placed using a discount code.